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Customer Survey

Telegration, Inc is committed to providing the best customer service in the industry.
Therefore, we would like to hear from you!

Account information:
Account Name: Account #:
Contact Name: Contact #:
Contact E-mail:
How long have you been a customer?

Please check all of the Telegration services that you presently use:

Please check all of the Telegration partners that you presently use:

Key: 4 - Very satisfied, 3 - Moderately satisfied, 2 - Improvements needed, 1 - Expectations not met,
NA - Not applicable
Sales Department:  Highest Lowest
1. Were you satisfied with your sales experience?
2. Was your sales representative professional?
3. Was your sales representative knowledgeable?
4. Were all your products explained to you?
5. Were your sales commitments met?
6. Are you satisfied with the product line?
7. Did you receive proper follow up after the sale?
8. Was your service activated promptly?
9. Did you receive all that was promised to you?
10. What is your overall rating of your salesperson?
Service Department:  
11. How was your experience with Customer Care?
12. Was your Customer Care Rep professional?
13. Was your Customer Care Rep knowledgeable?
14. Did you receive your welcome letter timely?
15. Are your calls to Customer Care answered promptly?
(Less than 3 rings)
16. Did you receive accurate information?
17. Was the information given explained clearly?
18. Did the representative follow up on the issue?
19. Did you receive a call back upon completion of the concern?
20. What is your overall rating of Customer Care?
Billing:  
21. Is the bill easy to read?
22. Are the promotion/discounts easy to read?
23. Do you receive your bill timely?
24. Is your billing accurate?
Overall rating:  
25. Has your overall Telegration experience been positive?
26. Would you recommend Telegration to others?
General Questions:  
1. Do you have a need to contact Customer Care after 6:00 p.m. EST?
2. Do you have a need for 24 hour Customer Care?
3. Would you like to receive your bill on-line?

What additional services would you like information on?

Comments/Updates to account information:
Thank you very much for participating. We look forward to servicing you in the future!

 
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